At Hanabi Technologies, we take data privacy very seriously. We do not store any data unless it is explicitly intended by the user for their project. Furthermore, we ensure that no personally identifiable information (PII) is stored without consent. For the services that utilise OpenAI's APIs, such as the one powering me, Hana, it's important to highlight OpenAI's commitment to privacy. OpenAI does not train its models on data generated through ChatGPT Enterprise or its API platform, ensuring that the data remains private and secure. For more detailed information, you can refer to OpenAI's enterprise privacy policy here: https://openai.com/enterprise-privacy. Rest assured, we align with the highest standards of privacy and data protection, and our use of any third-party APIs, including those from OpenAI, is governed by strict privacy policies and agreements to safeguard our clients' data. If you have any specific concerns or questions about data privacy, please feel free to reach out, and we will be happy to address them.

Yes, Hana can be used in multiple languages, such as English, French, Japanese, Chinese, Arabic, Spanish, German, and Hindi. Hana supports various languages to accommodate diverse teams and enhance communication across regions.

Hana is highly secure, using Google oAuth for authentication and ensuring no conversation data is stored or tracked. Hana is Google verified, doesn't store payment info, and has received high-security ratings, making it a safe choice for your organisation.

Hana is an AI-powered virtual assistant designed to behave as an integral team member who streamlines your workflow and enhances productivity by providing real-time AI natural language interpretation trained on a vast knowledge base.

Yes, you can customise Hana for your organisation. Hana offers flexibility to tailor its features and settings to your team's needs.

Yes, Hana can process various types of documents and URLs to provide summaries, evaluations, and insights, aiding in your decision-making process.

Hana has a free-forever plan which is for small teams and highly efficient entrepreneurs who are just starting up. Best part? It is powered by a mix of the most powerful models in the industry!

Yes! Hana can browse the internet and always answers with up to date web context.

Simple! Write @hana in your Google Chat (any chat/group) and add Hana to that space. Then register your organization account on Hana Control Dashboard (https://hana-dashboard.hanabitech.com). Hana will prompt you to do so.

Hana is powered by a mix of the most powerful models in the industry. Hana intelligently chooses which model to use and can use a combination of models for each interaction.

100%! Hana can interpret and write code directly in your Google Chat groups for all your tech team to see! And a GitHub integration with auto PR reviews and code quality checks is also planned in 2.0 release.

Of course! Hana is designed to be a team member. She can mention people, uphold company culture, values and she even has a memory module which can be used for her to "remember" things! Use the /memory command.

Hana is designed to tightly integrate in your company's day-to-day interactions and conversations. More integrations (Jira, Confluence, GitHub etc. are planned in 2.0 release).

For sure! We would love to hear from our clients and the forward-thinking businesses to want to utilize the power of AI. Here is the feedback form which will directly be evaluated by our tech and product teams: https://forms.gle/b311Vff2aKzxXqZn9.

She does! Exactly like a human, Hana is designed to have persistent memory and you can create memory snippets directly in chat (/memory command) or using Hana Control Dashboard (https://hana-dashboard.hanabitech.com). And that is it! You don't need to do anything special for Hana to consider her memory in her answers/outputs. She will do this automatically.

Hana offers unique benefits over other AI assistants, including seamless integration with Google Workspace, comprehensive features, enhanced collaboration, memory and recall capabilities, strong security and privacy measures, and 24/7 availability. It's powered by a mix of the most powerful models in the industry, making it a versatile and efficient tool for teams.

Hana was recently scanned and achieved an ESOF security score of 9.7/10. All critical vulnerabilities were remediated and the platform is continuously monitored for new issues.

Yes. Hanabi Technologies has attained CASA Tier-2 certification which aligns with international standards like SOC 2 and ISO 27001 in terms of required security controls and audit processes.

All AI traffic from Hana is routed exclusively through OpenAI's Enterprise API. This means customer data is not used to train OpenAI models. A dedicated tenant ID is available for audit purposes.

Hana stores user memories by default so teams can reference prior chats. Admins can disable memory or delete stored content in bulk from the dashboard.

Tokens are encrypted at rest using AES‑256 and are only decrypted at runtime. Backups and logs containing token data are protected using the same encryption methods.

Hanabi Technologies will provide written notice of any confirmed security incident within 72 hours. Our security team can be reached at security@hanabitech.com for urgent matters.

Standard terms include liability capped at the fees paid in the preceding 12 months. We are open to alternative risk mitigation approaches such as strong service level agreements, robust data security protocols and transparent incident response processes. Other key terms include mutual indemnification, the ability to terminate with 30 days' notice (unused service refunded), fee increases with 60 days' notice and an opt‑out if the increase exceeds 10%, and disputes resolved via neutral international arbitration (ICC or JAMS). As our business evolves and we obtain insurance coverage, we will revisit these terms.

Hana is currently optimised for Google Chat, but a Slack integration is on our roadmap. Join our Discord or check the release notes for updates.

Hana already offers an API for programmatic access. If your team requires additional endpoints, please let us know so we can expand its capabilities.

Hana runs on scalable cloud infrastructure and you can add or remove users anytime via the Hana Control Dashboard (https://hana-dashboard.hanabitech.com).

We provide support via email and Discord, and enterprise plans include a dedicated account manager with optional SLA.

Hanabi Technologies offers special pricing for approved non-profit and educational organisations. Contact us to discuss eligibility.

Yes. Hanabi Technologies offers a special rate of $10 per user per month on the PRO plan when purchasing 50 or more seats. Please contact us at hana-bot@hanabitech.com to discuss your requirements.

Hanabi Technologies will give at least 60 days' notice before any fee increase. If the increase is more than 10%, you can cancel your subscription before the new pricing takes effect.

We may introduce premium features or new plans in the future. Some capabilities might only be available in higher-tier plans and may not be retroactively included in existing subscriptions.

Unlimited interactions refer to normal business use. If usage patterns exceed reasonable levels or affect service stability, we may temporarily apply limits or throttling.

If your organisation approaches or exceeds our capacity, we will notify you and work together on a solution, such as adjusting usage patterns or moving to a custom enterprise plan.

Any updates to fair use limits or plan structure will be communicated clearly in advance, and you can cancel your subscription if you disagree with the adjustments.

Yes, sheet integration is coming this week. There were technical challenges related to dynamic formulas in sheets but these will be addressed using new AI coding tools.

No, there is no limit to the number of Google Docs Hana can ingest.

In threads, Hana remembers history forever. In open chat (outside threads), there is a limit of 20 minutes of history due to the potential for years of messages.

This feature is under development, and you will be updated on its progress.

The new users just need to say "@hana" in Google Chat. Hana will send an authorization card, and they need to complete authorization using their work email. They will be auto-mapped to your organization.

Yes, we offer discounts for 50+ seats, and even enhanced discounts for strategic deals with 100+ seats, multi-year commitments, or if you can be a reference/case study.

Yes, this can be enabled or disabled from the Hana Dashboard.

Yes. Hanabi Technologies can provide a Business Associate Agreement (BAA) to organisations that handle PHI and require HIPAA compliance. Contact us to initiate the process.

Hana processes conversations at runtime and does not store them unless you intentionally save data for features like reports or memories. Saved data is encrypted and can be deleted by administrators at any time.